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Welcome to New London Public Utilities Customer Portal

Please register by clicking the Login button on the left then the Register button below the login screen in order to:

Application Permits for new water service in New London or Waterford please click the appropriate link on the left.

  • view your usage and billing history
  • manage paperless billing
  • pay online with echeck* or credit card*
  • sign up for autopay*
*$2.95 secure transaction fee will be applied

You will need your New London Utilities customer number and account number from a bill or notice.  If you do not have it handy, please contact us for assistance at or 860-447-5222.

The New London Utilities customer number is the first 6 digits of the Customer – Account number.

The Account number is the last 6 digits of the Customer – Account number.

If you would like to make a payment without registering, use the Make a One Time Payment button on the left.  You will still need your customer – account number.  A $2.95 transaction fee will be applied.